Subscription terms and payments

The following troubleshooting tips can help eliminate errors you might encounter using the Autodesk store:

• Place separate orders: You may get an error if you combine different product licence types or term lengths in the same order. Place separate orders for each product type or Subscription term.

• Restart your browser: Closing and restarting your web browser may solve issues with web-based applications.

• Clear cache and browsing data: Data from previous Autodesk Store visits can cause problems when you order.

• Update your browser: Use the most recent version to ensure compatibility with our store features.

• Try a different browser: If other troubleshooting options don't work, try using another web browser.

If you're still having issues, contact our customer support specialists for help.

Subscription orders placed directly with Autodesk online are processed immediately and can only be cancelled by contacting Autodesk support. You can cancel your monthly subscription within 15 days or your 1- or 3-year subscription within 30 days. If you purchased with an Autodesk Partner, contact them directly for information about return policies.

Our expert sales team can guide you in finding the Autodesk software that’s right for you. Contact us for a personalised consultation to review all your payment options for purchasing software subscriptions.

Choose the live or online support option that works best for you–phone, chat, email or remote desktop assistance. Contact our support specialists and explore our self-service help options.