Virtualization policy

Many organisations have adopted virtualisation practices to keep up with rapidly changing hardware and software requirements. You need fewer physical machines and can pool computer resources.

The ability to use your software in a virtual environment depends on what product you are using, how you purchased it and whether the terms of use for that purchase plan permit virtualisation. Check the system requirements of your software to be sure it will run in a virtual environment. To verify that your software is eligible for use in a virtual environment, review the terms of access and use for your purchase plan.

These purchase plans allow some form of virtualization:

• Single-user subscription, Autodesk Flex, or an enterprise business agreement. Admins can deploy software so that an assigned user can access it from multiple devices, but only one authorised user can access a single licence at a time. Single-user subscriptions require users to sign in to authorise their software access.
  Note: If your virtual environment does not retain a user's MAC address on restart, the user will be required to sign in to every session to access their software.

• Network licence servers, server components or server-based product components. You can virtualise server components on-premises on your own WAN or off-premises through a third-party cloud provider. If you choose an off-premises option, ensure that:

  • The hosted software is properly secured by your third-party cloud provider.

  • You can control access to and use of the remotely hosted software.

     

Virtualisation policy by purchase type

Technical support for virtual installation

Autodesk provides technical support to make sure that your software works properly, but doesn’t provide technical support for your virtual environment. If you have an issue that requires technical support, our support experts may need to verify that the issue is related to your software and not the virtual environment.  They may ask you to replicate the problematic behaviour in a physical environment. If it can be replicated, they will provide support. If it can’t be replicated, you should contact your virtualisation provider for support.